Our expertise
Operating Model Transformation
Optimize your business and operating model to gain competitive advantage
Valthena’s Playbook to a successful operating model transformation : A Systemic Approach and a Strong Partnership Between Business, IT & Operations
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Start with Business Ambition
- Business ambition by product / solution
- Service level (high touch vs. industrial)
- Pricing approach
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Make Choices Along the Value Chain
Make, Buy or Share
- Current footprint and model
- Strengths (differentiation)
- Opportunities
Location Strategy
- Local vs. Shared centers
- On-shore vs. Near-shore vs. off-shore
- Resilience
Process Optimization
- Lean
- Simplification, optimization
- Continuous improvement
Technology Driven Opportunities
- Digitalization
- Data usage, AI, RPA
- Selfcare platforms
People Management
- Incentives and compensation
- Management model
- Skillset and training
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Mapping your operating model, current and future
Scope of Activities & Organizational Chart
- What are the business / products activities in scope?
- Describe each of them with qualitative and quantitative information (description, volumes, revenues, trends…)
- Formalize Organizational Chart with Mission Statement and Roles and Responsibilities
Processing Teams & stakeholders
- What are the teams involved at FO, MO, BO level?
- What other teams are being involved (transversal, IT…)
- Indicate the geographies / locations if relevant
Detailed Processes (optional)
- What are the end-to-end steps for each activities?
- Who is responsible of what, what are the key controls?
- Document with ‘swim lanes’ all the steps of the processes
Applicative Landscape & IT Architecture
- What are the main Functions? Applications? Data flows?
- What are the key referential?
- Formalize Functional and Applicative IT mapping
Geography and Sourcing view
- Where are the teams located?
- Are the teams internal/external?
- Formalize the Geography and Sourcing footprint
How we can help
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Opportunity Study
Evaluate your current operating model and identify opportunities
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Target Operating Model Design
Devise optimal operating model to support business ambitions
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Target Operating Model Implementation
Build trajectory and implement changes toward target operating model