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IT target operating model

Designing an IT organisation to better address the strategic challenges of the organisation. 

IT target operating model

In a context of digital acceleration, transformation of operating models and growing pressure on IT performance, CIOs must rethink their organisation to gain in agility, efficiency and execution capability.
Our IT Target Operating Model offering supports CIOs in defining and implementing a target operating model aligned with the company’s strategic priorities.
We help our clients build a scalable, value-oriented IT organisation capable of sustainably supporting business transformations.
Our convictions:

  • A high-performing IT organisation must be aligned with business priorities and value creation challenges.
  • The operating model must foster agility, clarity of offerings, accountability and smooth decision-making.
  • IT governance must enable rapid, value-driven trade-offs.
  • Modern delivery models rely on product/platform teams, cross-functional capabilities and strong industrialisation.
  • The transformation of the operating model must be pragmatic, progressive and adoption-centred.

  • Defining the Target Operating Model

    Understanding the current model and defining the target roadmap for the future organisation. We support CIOs in order to:

    • Define the target vision and missions
    • Define the future organisation chart, associated services, key roles and responsibilities
    • Define the governance and steering models
    • Structure IT capabilities and value chains
    • Re-platform project-based IT organisations towards product‑, platform- or service-oriented models
    • Define the sourcing and delivery

  • Defining and implementing efficient processes

    Supporting CIOs in the redesign or creation of IT processes to manage day-to-day operations.
    Our expertise focuses on the following processes:

    • Resource allocation management
    • Sourcing strategy
    • Supplier and contract management
    • O2C and P2P
    • Demand management
    • Run management
    • Project portfolio management
    • Budget management
    • Service management
    • Etc.

  • Implementing the IT Target Operating Model

    Supporting CIOs in the execution of their organisational roadmap. Our support is based on the following services:

    • Change management and managerial support
    • Definition of KPIs and steering mechanisms
    • Support for operational implementation (CIO Office, IT department processes, O2C, P2P, etc.).